Thank you for shopping with AvelyJewels. We offer worldwide shipping and work with trusted international logistics partners to ensure safe and timely delivery. Please review the details below to understand how your order will be processed and shipped.

1. Order Processing Time

  • All orders are usually processed and dispatched within 1–3 business days after payment is confirmed.
  • Orders are not processed on weekends or public holidays.
  • During sale events or peak seasons, processing times may extend slightly.

2. Estimated Delivery Time

Delivery times may vary based on destination, local postal operations, customs inspection, and seasonal factors. Below are general estimated delivery ranges:

North America (USA, Canada)

  • Express Shipping: 5–9 business days

Europe (UK, Germany, France, etc.)

  • Express Shipping: 5–10 business days

Australia & New Zealand

  • Express Shipping: 5–10 business days

Asia (Japan, Korea, Southeast Asia)

  • Express Shipping: 3–7 business days

Note: Delivery times are estimates and may vary due to customs processing, local courier delays, peak seasons, or weather conditions.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on your delivery address, parcel weight, and selected shipping method.
  • Free shipping may be available for qualifying orders or promotions.

4. Order Tracking

  • Once your order has been shipped, you will receive an email containing your tracking number.
  • Tracking information may take 1–3 business days to update after dispatch.
  • If you do not receive your tracking information, please contact us.

5. Customs, Duties & Taxes

  • International orders may be subject to customs charges or import taxes in the destination country.
  • These fees are not included in our product prices or shipping fees and are the responsibility of the customer.
  • Customs procedures may also cause slight delivery delays depending on your location.

6. Lost, Delayed, or Damaged Packages

If your order is significantly delayed or appears lost:

  • Please contact us with your order number and tracking number.
  • We will work with the carrier to locate your package or arrange a solution.

For damaged items:

  • Please provide clear photos of the damaged product and packaging within 48 hours of delivery for assistance.

7. Address Errors

  • Customers are responsible for providing a complete and accurate shipping address.
  • We are not responsible for delays or lost shipments caused by incorrect or incomplete address details.

8. Shipping Limitations

We may not be able to ship to certain regions due to courier restrictions, remote locations, or local import regulations. If this affects your order, we will notify you promptly.

9. Contact Us

For any shipping questions or assistance, please contact us at:

📧 [email protected]

We aim to respond within 24 hours.